Online shops, digital merchants: manage your orders, catalogue, customer service and growth with tools built for your reality.
Try us: 1-week “satisfied or refunded” guarantee, zero cost if you’re not convinced. Free wireframe included.
Your back office or key feature live in 4 weeks, to accelerate your growth without waiting.
Connected to your stack (Shopify, WooCommerce, custom) and your logistics providers. No unnecessary overhaul.
Your shop is growing but your back office can't keep up. You're losing sales to abandoned carts you can't effectively recover. Your customer service is flooded with emails about orders your customers could resolve themselves. Managing your catalogue with hundreds of SKUs is becoming a nightmare. Returns and refunds are handled manually. And if you sell across multiple marketplaces, the thought of stock sync fills you with dread every morning. Novane helps you build the internal tools that let you scale without breaking everything.
Back office, customer service, catalogue, marketplaces: we build the tool your team needs to work efficiently and scale effectively.
Centralised management interface for your team: orders, stock, clients, returns and statistics. Synced with your shop and carriers. Workflows adapted to your internal processes.
Faster order processing, fewer errors and a more efficient team.
Self-service client portal for order tracking, return requests and complaints. Customer service management interface for your team with centralised client history.
Fewer incoming tickets, faster resolution and improved customer satisfaction.
Centralised multi-channel sales management: real-time stock sync between your shop and marketplaces, unified dashboard and centralised shipping management.
End of stock desync, time saved and complete visibility across your sales.
AI module integrated into your shop to suggest personalised products based on each visitor's behaviour and history: upsell, cross-sell and targeted abandoned cart recovery.
Higher average basket, improved conversion rate and a more engaging shopping experience.
Internal tool for creating and managing promotional campaigns: promo codes, flash sales, customer segments, complex pricing rules and real-time performance tracking.
Promotions launched without developer involvement, impact measured precisely and margin kept under control.
E-commerce dashboard consolidating your key data: conversion rate, LTV, acquisition cost, performance by channel, best-sellers and stock forecasts. Connected to GA4, Meta and your marketing tools.
Marketing decisions based on reliable data and advertising budget better allocated.
We develop bespoke e-commerce back offices, customer service management tools, marketplace connectors and automations that save you time at every stage of the customer journey. Your team focuses on growth, not repetitive tasks.
We take stock of your needs, objectives, constraints and priorities.
We build a precise roadmap tailored to your context and ambitions.
Each week, we choose together what to do, validate what has been done and prepare the next week. At the end of each week, you see the result. The 1st week is satisfaction-guaranteed or refunded.
We deploy your solution from day one on secure hosting on our servers so you can test it live whenever you like. You also track progress in a Jira board, with the detail of every task.
You have a private channel with the team, and a weekly check-in with the developers and the project manager to review progress and decide on next steps.
You pay as you go, week by week, with no long-term commitment. You can stop whenever you want.
2 months of free maintenance after delivery for bug fixes and minor changes.
The Novane team remains on hand if you want to add new features, answer your questions or kick off a new project!
Browse our answers to the most frequently asked questions from our clients.
Novane is a consultancy specializing in Web platform development, custom business software and AI solutions. We cover the full lifecycle of a digital project — from wireframing to user onboarding — including development, deployment and growth.
Take advantage of our free 30-minute discovery call to assess your situation and receive no-commitment advice. And to remove any doubt, we offer a 7-day money-back guarantee at the start of the engagement: if you're not convinced, we refund you in full within 24 business hours. Our commitment is quality and your satisfaction — which is why we only take on projects where we're confident we can add real value.
Yes, we offer a 7-day satisfaction or money-back guarantee, ensuring the peace of mind of our clients. Refunds are processed within 24 business hours.
Timelines depend on complexity and desired features. As a guide: a showcase website can be delivered in 1 to 3 weeks; a web platform, business software or ERP/CRM typically starts at 3 weeks; an AI solution can be functional in as little as 1 week. Every step is planned from the discovery call to give you full visibility. Contact us for a precise estimate tailored to your project.
We offer fixed-price packages, monthly retainers (SaaS, maintenance) and time-and-materials engagements. All rates are transparent and confirmed by quote before kickoff — no hidden fees. If you have a specific budget, we adapt the roadmap to stay within your financial targets. Contact us to define the best model for your needs.
We stay by your side. Technical support is included free of charge for 2 months after go-live: bug fixes, minor adjustments and onboarding assistance. After that, we offer maintenance packages on request (updates, feature evolutions, security). You're never stuck — we respond within 24 business hours even after delivery. As the project wraps up, we take the time to train you so you can take full ownership.
We adapt to your existing ecosystem without requiring major changes. Our approach focuses on seamless AI integration, ensuring a smooth transition and increased efficiency without disrupting your current operations. Our goal is to enhance your existing processes with artificial intelligence — not to disrupt them.
Absolutely: Novane has supported several startups, SMEs and large enterprises across various industries. On request, we can share detailed case studies (results, ROI, user feedback) and connect you with clients to demonstrate our expertise.
Read the feedback from our users.
★★★★★
Novane was a valuable partner for the development of our E-commerce business.
Their expertise enabled us not only to build our platform, but also to optimise conversions and improve our project.
Highly recommended.
Lustra
Paris
★★★★★
We worked with Novane to build our SaaS, and we are thrilled with the result.
We received end-to-end support covering both development and SEO — exactly what we needed.
DJO Booking
Lyon
Contact us to receive a free quote, answers to your questions or a complimentary consulting session with one of our experts:
