Question 1

What types of IT services does Novane offer?

Accepted Answer

Novane is an agency specialized in building web platforms, business software, and AI solutions. We cover the entire lifecycle of a digital project: from wireframing to user onboarding, including development, deployment, and acquisition. We also offer digital strategy consulting (first session free), transformation consulting, SEO, and cybersecurity services.

Question 2

Do you offer a money-back guarantee?

Accepted Answer

Yes. You benefit from a 7-day money-back guarantee from the start of the engagement. This covers 100% of Novane fees billed during the first week, excluding third-party costs (domain name, licenses, hosting). A simple email is all it takes to activate it. Refund within 14 business days.

Question 3

What is the average delivery time for a project?

Accepted Answer

Timelines depend on complexity. As a guide: a showcase website can be delivered in 1 to 3 weeks, a web platform or business software takes 3 weeks or more, and an AI solution can be functional in as little as 2 weeks. Each step is planned from the discovery call to give you full visibility.

Question 4

What are your rates and billing models?

Accepted Answer

We offer fixed-price packages and time-and-materials engagements. All rates are transparent and confirmed by quote before kickoff. Payment is made weekly, as the project progresses, giving you full budget control. If you have a specific budget, we adapt the roadmap to meet your financial goals.

Question 5

How does support and maintenance work after delivery?

Accepted Answer

Technical support is included free of charge for 2 months after go-live: bug fixes, minor adjustments, and onboarding assistance. After that period, we offer maintenance plans on a quote basis. We respond within 24 business hours to all your questions even after delivery.

Question 6

How does Novane operate day-to-day on a project?

Accepted Answer

At Novane, 1 sprint = 1 week. Each week, we define together the features to be developed. You monitor progress through a test environment deployed on our servers and a Jira tracking tool. A weekly check-in is organized between you, the developer, and the project manager. Communication happens via a dedicated Discord or Slack channel. Payment is weekly and the first week is covered by our money-back guarantee.

Question 7

How do Novane's AI solutions integrate with my existing ecosystem?

Accepted Answer

We adapt to your existing ecosystem without requiring major changes. Our approach aims for seamless AI integration, ensuring a smooth transition and greater efficiency without disrupting your current operations. Our AI assistants can connect to your existing tools: CRM, email, Slack, ERP, databases, and Drive.

Question 8

How is a Novane AI assistant better than ChatGPT with uploaded documents?

Accepted Answer

ChatGPT is a general-purpose tool that doesn't know your business. In every conversation, you have to re-upload and re-contextualize your documents. A Novane AI assistant is a permanent company memory, natively connected to your tools (CRM, tickets, emails, Slack), with your rules and processes built in. It can also automate tasks like sending emails, sorting leads, or generating meeting summaries. Local deployment option available for confidentiality.